Subject: Trainer Candidate - Hariom Sharma
From: Hariom Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:17:47 -0400

| | Tech Support Test

Name | Hariom Sharma
E-mail | [email-masked]
Phone Number | (+91) 8750689699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oppo mobiles | Production planning lead engineer | | 50000
Previous Employer 1 | Mitra industries pvt ltd | Production engineed | 10 Aug 2016 | 13000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

Having 7 yrs experience in manufacturing industry, specially in mobiles manufacturing.
Worked in production engineering, product engineering and now in supply chain management (production and material control and planning).

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

It was 2 years ago, when my chinese boss left back to china and handed over all the responsibilities of the planning and leading the team to me.
As it was a big challenge for me to handle the work of planning and leading a team efficiently and to make the team members grow and to make the team work efficient day by day. And now it is the day when all the members are working independently and efficiently. So during this time i faced many problems and countered them with the team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Only difference between the two is the faith you get from your customer by providing great customer services.
What according to you makes you a good candidate for this position? | Till now i have been working as a production planning engineer. Which is totally regarding the customer satisfaction only.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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