Subject: Trainer Candidate - Arvind Kumar Singh
From: Arvind Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:14:39 -0400

| | Tech Support Test

Name | Arvind Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 9873441948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinity e services | Operations Manager | | 69000
Previous Employer 1 | Allianz Partners india | Deputy Manager Operations | 27 May 2020 | 55000
Previous Employer 2 | Ienergizer | Team leader | 31 jul 2015 | 28400

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | 10 years in training and development.  TTT certified.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

As per extensive experience in customer service training and development has very crucial role in business success. Sometimes it is very hard to find out the right candidates with required skills hence training and development plays very important role to develop the required talent in organisation. Training and development is on going process in organisations which ensures the desired success. It depends on availability of trained and experienced trainers to develop the talent as per business requirements. Some times we do not get all the resources with required talent but that is the task of trainer to develop the required skills in all the resources as per business need.
Module and subject content creation is also the part of training department which plays vital role in training and development process. This is the responsibility of training managers to evaluate the training material time to time for better talent development.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1- Bring the WOW factors amongst the customers.
2- building trust and timely resolution of problems.
3-Use of soft skills during customer handling.
4-Use of resources presence of mind.
5- using customer first mind set.
6- Having strong leadership team.

What according to you makes you a good candidate for this position? | Extensive experience in service domain.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |