Subject: Trainer Candidate - Madhu Gautam
From: Madhu Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:13:25 -0400

| | Tech Support Test

Name | Madhu Gautam
E-mail | [email-masked]
Phone Number | (91) 8743090974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working currently | | |
Previous Employer 1 | The Akshayapatra Foundation | Assistant Manager | 31 aug 2019 | 35000
Previous Employer 2 | Indiamart Intermesh Limited | Assistant Manager | 18 Jan 2019 |

If Selected, how much time do you need to join? | Can join immediately
Please briefly describe your work experience specifically in training? | Was handling a team of 8 people and have worked as a team leader.. Have trained the new joinees about the job role and have make them a performers.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Once
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service gives a prompt satisfaction but great customer service can build loyalty and trust of cutiners.
What according to you makes you a good candidate for this position? | My relevant experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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