Subject: Trainer Candidate - Atul Sharma
From: Atul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:08:24 -0400

| | Tech Support Test

Name | Atul Sharma
E-mail | [email-masked]
Phone Number | (91) 9990812447
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hansvahini Auto Interior Pvt Ltd | AM | | 49144
Previous Employer 1 | Yazaki India Limited | Sr. Engg | 17-08-2018 | 35000
Previous Employer 2 | Jay Ushin Limited | Engineer | 29-12-2017 | 21000

If Selected, how much time do you need to join? | 30 Days
Please briefly describe your work experience specifically in training? | I have total training work Experience is of 6 Years related to new manpower training, On job training, Classroom Training with PPT, Practical Training on Assembly Lines
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | During training our concepts are so cleared related to the topic, as we have done most of the session again & again in a day or week but sometime newcomers asks unique questions which we never heard in our past so at that time we feel little bit down. But as we know good things are comes by experience.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In Good customer services, we just follow the SOP's & try to fulfil the customer requirements but in Great customer services we try to evaluate our current customer satisfying index & try to upgrade them as per time & optimising our competitors services.
What according to you makes you a good candidate for this position? | I noticed the job description is related  for someone who prepare training module & trained new hiring, provide training & perform audit . It sounds like the same work in which i feels that i am good enough & my Presentation skill are also good. In my current role, I am creating animated training module for new comers so that they can assume or co-relate the work while participating in the training session
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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