Subject: Trainer Candidate - Karandeep Singh Bhatia Karandeep
From: Karandeep Singh Bhatia Karandeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:05:58 -0400

| | Tech Support Test

Name | Karandeep Singh Bhatia Karandeep
E-mail | [email-masked]
Phone Number | (91) 9717310141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT Solutions Pvt. Ltd. | Process Associate | 15th May 2021 | 35,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | We have trained a team of people as per the process followed in there respective companies and there team
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There was a project and presentation to be made in a day and given and presented next day in front of directors so we sat in the entire night and gathered figures and then presented the presentation next day on front of the team and our presentation was the best presentation presented on that day.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just Presenting the things randomly and great customer service is understanding customer requirements and then according you deliver the project to him.
What according to you makes you a good candidate for this position? | I know the importance of understanding the process and then training the people so that they can give there best in the process.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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