Subject: Trainer Candidate - Monika pundhir
From: Monika pundhir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 03:58:47 -0400

| | Tech Support Test

Name | Monika pundhir
E-mail | [email-masked]
Phone Number | (0120) 8368018576
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cloudatix biz ventures India pvt ltd | crm manager | 31St may | 26k
Previous Employer 1 | ledure lighting ltd | crm manager | July 20 | 21k
Previous Employer 2 | pickup motors pvt Ltd. | crm manager | September 19 | 18k

If Selected, how much time do you need to join? | 7 days

Please briefly describe your work experience specifically in training?

Hey

Currently i am working as a Crm manager in operations to resolve customer queries as well as partner. And accquire new partner. Resolve queries comes from portal mail via WhatsApp and all. And provide training to new joinee for receive Ivr calls.

In my first job i had worked as a trainer in Qpc department in Motherson sumi systems Ltd.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | i think in training most difficult situation comes when you waste your whole energy to that person but the person not getting anything from you. So firstly understand the understanding level that how much he/ she will understand. So counselling and training both are important part of any company as well as life.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service is like you sold a product or service to any one and at the time of sale purchase customer/ client is happy and everything is good is called as good service.

Great service is like when you connected with someone sales engagement to till  recommendation. End to end service and time to time feedback and followups with customer and clients is called great service.

What according to you makes you a good candidate for this position?

I am good enough for the position just because i have the ability of coordination and connvence to any one.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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