Subject: Trainer Candidate - Nitin Joshi
From: Nitin Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 03:53:30 -0400

| | Tech Support Test

Name | Nitin Joshi
E-mail | [email-masked]
Phone Number | (91) 8800585277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North East Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | jadon webtech pvt ltd | senior customer executive | | 31800
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 0
Please briefly describe your work experience specifically in training? | i was handling team of 5 only...i used to train them about the customer handling...there satisfaction...and taking care of FCS and AHT...
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Most difficult situation of any team is when you have to handle a client of your executive about whom you have no idea...and he is on leave...than you have to ask for every details again...in which clients gets frustrated or irritated easily...at that time you have to calm down the scenario with the client....and give him as much help/information asap.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service when you give solution to the client on time...
but a great service is when you give client to the point satisfaction....in very less time...

What according to you makes you a good candidate for this position?

1.My experience of handling clients overseas which is  not only limited to one specific region.
2.working under pressure and performing well while taking the wise decisions for the team
3.working with the team to support each other...

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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