Subject: Trainer Candidate - Paromita Goswami
From: Paromita Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 03:51:33 -0400

| | Tech Support Test

Name | Paromita Goswami
E-mail | [email-masked]
Phone Number | (+91) 7829662889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Assam, Guwahati

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vedashakti Pvt Ltd | Operations Manager | |
Previous Employer 1 | Cloudfoundation | Operations Manager | |
Previous Employer 2 | Wipro | Associate | |

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | Please refer to my Resume
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Its difficult to train the freshers as the training is from scratch and you need to be really patient and its difficult to keep everyone on the same speed.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Empathy, sympathy, acknowledgement and patience will turn you to be a good customer service but when go with the approach of solving or resolving the clients issues at a personal level while keeping the terms and conditions of the company on check, that can get you to become a great customer.
What according to you makes you a good candidate for this position? | My approach of being sincere towards my roles and responsibilities, my eagerness of learning and growing with the organisation, and my dedication to serve is what i believe makes me a competent candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |