Subject: Tech Support Candidate - Vipin Thapliyal
From: Vipin Thapliyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 03:41:58 -0400

| | Tech Support Test

Name | Vipin Thapliyal
E-mail | [email-masked]
Phone Number | (88518) 60411
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Fusionnet web services pvt ltd | Noc support engineer | 11 january 2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First thing i will check am i connected to internet through wifi or lan properly and incase of lan driver is installed or not we nees to check this also, if connected properly then i will Restart my wifi router if still not resolved will restart my computer if problem persists and issue is only with single website i will clear Cache and browsing history and disable firewall or antivirus Or will flush dns or set default google dns in ipv4 settings
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on speaker and set it on pairing and after that turn on bluetooth on your phone and connect with speaker
What according to you makes you a good candidate for customer service or technical support job? | I have previous experience in same role and i am familiar with technical issues
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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