Subject: Tech Support Candidate - Yogesh KUMAR
From: Yogesh KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 03:41:48 -0400

| | Tech Support Test

Name | Yogesh KUMAR
E-mail | [email-masked]
Phone Number | (91) 9643698322
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | RajNagar Extension Ghz
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Veridian Tech Solution | System Administrator | currently working | 40000
Previous Employer 1 | Morena Technologies | System Administrator | Dec-20 | 30000
Previous Employer 2 | Trigyn Technologies Ltd | User Support Trainer | Dec-17 | 210000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will ask to user what is the error message.
After knowing the error message , I will come to know that problem is with internet connection, Site connection error or Site server error.
After knowing the error i can give the solution accordingly,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth in your phone
Go to Bluetooth setting and see the list of available device.
select your device and try to connect.

What according to you makes you a good candidate for customer service or technical support job?

Good listener .
Problem analysis.
Problem solving skills
Soft Spoken
Friendly Nature

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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