Subject: Tech Support Candidate - Md Sohrab Alam
From: Md Sohrab Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 03:20:49 -0400

| | Tech Support Test

Name | Md Sohrab Alam
E-mail | [email-masked]
Phone Number | (+91) 8814832469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector-5 , Harola
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JC Gracomm International | System Engineer | 30/4/2021 | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this situation Internet problem might be there and for that we will follow the following steps,

We will check IP,Default Gateway, and DNS
We will check LAN Cable
We will run tracert command
We will check the connection with the other device
We will upgrade driver
There might be also an issue of Date and time
That website may be blocked

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth of the user to whom you want to connect
2.Go to search bar on desktop and search for Bluetooth.
3.Turn on the Bluetooth
4.Add a Bluetooth or Device
5.Bluetooth
6.Look for your device and Connect/pair.

What according to you makes you a good candidate for customer service or technical support job?

Should have good knowledge about all technical issues.
Should be experienced in installation of all software.
They will have to be active all the time on mails, chats and on calls.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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