Subject: Tech Support Candidate - Aditya sinha
From: Aditya sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 02:37:38 -0400

| | Tech Support Test

Name | Aditya sinha
E-mail | [email-masked]
Phone Number | (091) 8588055528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teamlease Pvt Ltd. | RE | | 29000
Previous Employer 1 | Inknowtech india Pvt Ltd. | L2 Engineer | 23 Jan 2021 | 17500
Previous Employer 2 | Genius Consultant | RE | 17 Dec 2019 | 13500

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First need to check other website if other websites is opening than will have to check the services of www.ndtv.com.

Also if firewall in connected to our network than need to check firewall policy.

If other websites also not working than I will go through first hardware checking than I will move for ISP for such types of issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Bluetooth setting
3. Open bluetooth
4. Search new device
5. Pair your bluetooth speaker which has displayed in search box
6. Allow to access

Done

What according to you makes you a good candidate for customer service or technical support job?

As technical support executive we should know that we are going to assist a non-technical person. Giving support is like we are educating our customer that in future they will troubleshoot his small issue.
In that scenario I been faculty once in my life. So i can guide customer step by step.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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