Subject: New Reply Received - Splash - Report of issues with Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 16 May 2021 23:51:41 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Splash - Report of issues with Virtual  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Charlotte, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Given you have noted that there no classes scheduled at this time, the command to switch the projector ON has to be coming from the ipad as we are now running absolute discrete control codes via
 RS232 via the TCP/IP gateway with a static IP address– there is nothing else on the entire site network that could be possibly be sending anything to this device to turn the projector ON other than the App itself. 
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I have the Ipad that was set up as the replacement earlier – we can attend on Thursday and replace this.
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 15 May 2021 9:20 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; [email-masked]; Paul Smith &lt;[email-masked]&gt;; [email-masked]; Colin Garard &lt;[email-masked]&gt;; [email-masked]; [email-masked]<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi All,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>There's nothing scheduled for 12pm on a Friday in the Group Fitness Studio.  I've had a look at the Virtual App data and nothing was sent from the App either, the closest
 event was when someone enabled admin mode at 1.27pm and played BODYCOMBAT.  I think the next step is to replace the iPad with a tested one, we'll then have a clearer picture of what's causing this.  Paul, are you able to help arrange this?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​Toa and team, thanks for your patience while we get to the bottom of this issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Kind regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Fri, 14 May at 6:48 PM
<span class="separator">, Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Hey Toa</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">I'm sorry about this. Can I get your password that you're using to log in to the Virtual scheduler? Just so I can jump in and have a look at the schedule</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Thanks</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Tyler</span></div>
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<b><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'>Tyler Adams</span></b><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'> </span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'>|
 Business Partnership Manager VIC<br>
Les Mills Asia Pacific</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'> | <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel  +61 </span><span style='font-size:8.5pt;font-family:"inherit",serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'> 2 6215 8104 </span><span style='font-size:8.0pt;font-family:"inherit",serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'>|
 mob 0422 024 315 | <a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer">www.lesmills.com.au</a> </span><span style="font-size:12.0pt;color:black">
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<u><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Get your 2021 Workshop Calendar </span></u><b><u><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#0C64C0;background:white'><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">here!</a></span></u></b><span style="font-size:12.0pt;color:black">
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<b><u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#0C64C0'><a href="https://www.lesmills.com.au/training/IMT" title="https://www.lesmills.com.au/training/IMT" rel="noreferrer">Check
 out the latest Instructor Training dates</a></span></u></b><u><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:black;background:white'></span></u>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From: Toa Su'a &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, 14 May 2021 3:37 PM<br>
<b>To:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nick Aspinall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hylton Drake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Splash - Report of issues with Virtual </span></div>
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<div class="MsoNormal">Sorry to be the bearer of bad news, but the screen and projector turned on today at 12pm without a scheduled class.
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<div class="MsoNormal">Screenshot below shows the projector light on.  </div>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif'>Kind Regards,</span>
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<img width="178" height="126" style="width:1.8541in;height:1.3125in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI1MDAyNjksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.bgrbnGg3h1NKT5HUx2Yn--8dr5F9Hxi5zk-T7Pz_x-s" align="left"><b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'>Toa
 Su’a<span style="color:#1F497D"> <br>
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<b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'>Splash Aqua Park and Leisure Centre</span></b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'>      
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60 Central Park Avenue<br>
Craigieburn Victoria 3064<br>
<b>Phone</b> 9356 6800  <br>
<b>Email </b></span><a href="mailto:[email-masked]" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></b></a><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'><br>
<b>Web</b></span><span style='font-size:8.0pt;font-family:"Times New Roman",serif;color:black'>
</span><a href="http://splash.hume.vic.gov.au/" title="http://www.hume.vic.gov.au/" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#999999'>splash.hume.vic.gov.au</span></b></a>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 13 May 2021 10:30 AM<br>
<b>To:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nick Aspinall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hylton Drake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Toa Su'a &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual</span><span lang="EN-US">
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<span lang="EN-US">Hi All,</span><span lang="EN-US"> </span>
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<span lang="EN-US">This message was from Paul yesterday. </span>
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<div class="MsoNormal"><span lang="EN-US">FYI – They think it is a sensor adjustment. Toa is ok to launch Virtual at the club.
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<span style="color:black">Greg I’ve discussed with Colin already- seems that we have resolved the phantom issue of the projector turning ON and now we need to adjust the current sensor on the screen trigger. Separate issue to the projector
 turning on . This is a screw adjustment on the current sensor and I believe Colin is getting someone onto this to adjust this week. </span>
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<span style="color:black">Paul Smith</span> </div>
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<span style="color:black">Director (Vic)</span> </div>
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<span style="color:black">AV Media Systems (VIC)</span> </div>
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<span style="color:black">TEL: 0410 587 544</span> </div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:purple">[email-masked]</span></a>
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<span style="color:black">(Sent from iPhone)</span> </div>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style="color:black">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style="color:black">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | </span><span style="color:black"><a href="http://www.lesmills.com.au" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:purple'>www.lesmills.com.au</span></a></span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'> </span><span style="color:black">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style="color:black">
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</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0563C1'>[email-masked]</span></a>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#0563C1'>link
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b><span style="color:black">
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<div class="MsoNormal" style="background:white"><span style="color:black"><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#0563C1'>https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
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 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><span style="color:black">
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Les Mills International &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">&gt;<br>
<b>Date: </b>Thursday, 13 May 2021 at 10:25 AM<br>
<b>To: </b>Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">&gt;<br>
<b>Cc: </b>Tyler Adams &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">&gt;, Nick Aspinall &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">&gt;,
 Hylton Drake &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">&gt;, "</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">"
 &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">&gt;, "</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">"
 &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">&gt;, Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">&gt;,
 "</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">" &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a><span style="font-size:12.0pt;color:black">&gt;<br>
<b>Subject: </b>Re: Splash - Report of issues with Virtual</span> </div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Paul,</span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Do you have any thoughts on the projector screen?  I can't see anything strange going on with the App.  Is there an AV workaround you can suggest?</span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thanks</span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Charlotte<br>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Wed, 12 May at 6:53 PM
<span class="xseparator">, Greg Cartagena &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span class="xseparator"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>&gt;
 wrote: </span></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thanks Colin,</span><span lang="EN-US">
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>This is a strange one for sure… Cheers</span><span lang="EN-US">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style="color:black">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style="color:black">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | </span><span style="color:black"><a href="http://www.lesmills.com.au" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:purple'>www.lesmills.com.au</span></a></span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'> </span><span style="color:black">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style="color:black">
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0563C1'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#0563C1'>link
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b><span style="color:black">
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:
</span><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>Colin Garard &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>&gt;<br>
<b>Date: </b>Wednesday, 12 May 2021 at 3:48 PM<br>
<b>To: </b>Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>&gt;<br>
<b>Subject: </b>RE: Splash - Report of issues with Virtual</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>This one doesn’t want to go away does it !!!</span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We have a power load / relay trigger in the system which supply’s power to the screen once there is a power draw from the projector. They are a screen technic product. We
 don’t get any problems from them. There is a sensitivity adjustment on it. But having said that if there isn’t a power draw the relays wont trigger.</span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>COLIN GARARD </span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>|<b> Sales and Installation Manager.</b></span><span style="color:black">
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>M</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> 0487 003 550 | <b>D</b> 03 9543 6525 | <b>T</b> 03
 9543 6525</span><span style="color:black"> </span>
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<b><span style='font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'>A</span></b><span style='font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'> 16/45 Normanby
 Road, Notting Hill VIC 3168<br>
<b>E</b>  </span><span style="color:black"><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif'>[email-masked]</span></a> </span><b><span style='font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'>W </span></b><span style="color:black"><a href="http://www.avsystems.com.au/" rel="noreferrer"><span style='font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#0563C1'>www.avsystems.com.au</span></a>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2F5597'>CELEBRATING 19 YEARS OF INNOVATION</span></b><span style="color:black">
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#ED7D31'>VIC - NSW - QLD - WA </span></b><span style="color:black">
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>&gt;
<br>
<b>Sent:</b> Wednesday, 12 May 2021 3:26 PM<br>
<b>To:</b> Colin Garard &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>&gt;<br>
<b>Cc:</b> Paul Smith &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>&gt;<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual </span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>This is odd feedback. The projector is no longer receiving control commands, yet the screen is dropping randomly now.
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>What do you think maybe someone needs to recycle power to the motorized screen?
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Is the screen connected to the club network?   </span><span lang="EN-US">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style="color:black">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | </span><span style="color:black"><a href="http://www.lesmills.com.au" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:purple'>www.lesmills.com.au</span></a></span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'> </span><span style="color:black">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style="color:black">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0563C1'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#0563C1'>link
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><span style="color:black">
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>Toa Su'a &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>&gt;<br>
<b>Date: </b>Wednesday, 12 May 2021 at 2:11 PM<br>
<b>To: </b>Les Mills International &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>&gt;,
 Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>&gt;<br>
<b>Cc: </b>Tyler Adams &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>&gt;, Nick Aspinall
 &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>&gt;, Hylton Drake &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>&gt;,
 "</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>" &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>&gt;<br>
<b>Subject: </b>RE: Splash - Report of issues with Virtual</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>After reviewing our cctv cameras, I can see the projector is not turning on but the screen issue hasn’t been resolved.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Below are screenshots from random times this week when the screen would come down without a virtual class scheduled.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>With the projector only turning on during scheduled classes now, we’ve decided to continue with launching our virtual timetable next week as I don’t see any interference.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Let me know if you have any questions to assist further with the projector screen.
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif'>Kind Regards,</span>
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<img width="178" height="126" style="width:1.8541in;height:1.3125in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTIzMDgyMTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Nh-PNIxjc1yDGb4XBBCKqRZElI6InK2KwCQM-5Y2X-Q" align="left"><b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'>Toa
 Su’a<span style="color:#1F497D"> <br>
</span>Health Club Services Coordinator</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'>Splash Aqua Park and Leisure Centre</span></b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'>      
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60 Central Park Avenue<br>
Craigieburn Victoria 3064<br>
<b>Phone</b> 9356 6800  <br>
<b>Email </b></span><a href="mailto:[email-masked]" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></b></a><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'><br>
<b>Web</b></span><span style='font-size:8.0pt;font-family:"Times New Roman",serif;color:black'>
</span><a href="http://splash.hume.vic.gov.au/" title="http://www.hume.vic.gov.au/" rel="noreferrer"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#999999'>splash.hume.vic.gov.au</span></b></a><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Les Mills International &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>&gt;
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<b>Sent:</b> Wednesday, 12 May 2021 1:29 PM<br>
<b>To:</b> </span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br>
<b>Cc:</b> </span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>; Toa Su'a &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>&gt;<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual </span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Toa,</span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Just following up on the issue you reported with Virtual Automation recently. I can see that AV commands are now firing correctly in the Group Fitness Studio so I trust the
 issue is now resolved? I'll keep this ticket open for a few more days, if you require additional support feel free to reach out.</span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks for your patience in getting this resolved,</span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</span></a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Confidentiality This information is Confidential. The information contained within this transmission is directed to the defined recipient(s). Should this transmission accidentally
 find its way to an incorrect recipient then it should be destroyed immediately without disclosing or using the information contained within the transmission. If you have received this transmission in error then please inform the sender immediately by return
 email and delete the transmission and all of its associations. Any views expressed in this email are those of the individual sender and may not necessarily reflect the views of Hume City Council. The Hume City Council has implemented anti-virus software, and
 whilst all care is taken, it is the recipient's responsibility to ensure that any attachments are scanned for viruses prior to use. The Hume City Council monitors its email traffic.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Confidentiality This information is Confidential. The information contained within this transmission is directed to the defined recipient(s). Should this transmission accidentally
 find its way to an incorrect recipient then it should be destroyed immediately without disclosing or using the information contained within the transmission. If you have received this transmission in error then please inform the sender immediately by return
 email and delete the transmission and all of its associations. Any views expressed in this email are those of the individual sender and may not necessarily reflect the views of Hume City Council. The Hume City Council has implemented anti-virus software, and
 whilst all care is taken, it is the recipient's responsibility to ensure that any attachments are scanned for viruses prior to use. The Hume City Council monitors its email traffic.
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397