Subject: Tech Support Candidate - Nakul Vashisht
From: Nakul Vashisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 May 2021 13:17:29 -0400

| | Tech Support Test

Name | Nakul Vashisht
E-mail | [email-masked]
Phone Number | (91) 7982327050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bahadurgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Amazon | CSA | 31/12/2020 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my internet connection.
Then if it is working i will clear my cache and try again.
There can also be an internal server error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Tap the Bluetooth button on the speaker and hold it for some time.
Then open the Bluetooth of your phone and connect pair.
You will get the code and your speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I am able to communicate in English. I think having patience is the key with customers and always listen to them carefully and be emphatic to them also helps.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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