Subject: Trainer Candidate - RAKSHA RAMAWAT
From: RAKSHA RAMAWAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 May 2021 11:50:28 -0400

| | Tech Support Test

Name | RAKSHA RAMAWAT
E-mail | [email-masked]
Phone Number | (110015) 9004949190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Imarticus Learning | Career Advisor | 22nd March 2021 | 33,035
Previous Employer 2 | Endeavor Careers | Assistant Manager-Career Advisor | August 2019 | 27,000

If Selected, how much time do you need to join? | 7 days
Please briefly describe your work experience specifically in training? | I have worked as Product Trainer in Classteacher Learning Systems for 4-5 months.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | COORDINATION IS THE ONE OF THE BIGGEST CHALLEGE WHICH IS BY ME IN PRODUCT TRAINER.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service barely keeping your customers satisfied.

Great customer service is going and beyond your customer expectations

What according to you makes you a good candidate for this position?

1.Communication Skills
2.Persistent
3.Apprach training strategically.
4.Encourage engagement

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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