Subject: Tech Support Candidate - Avijit Singha
From: Avijit Singha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 May 2021 10:44:34 -0400

| | Tech Support Test

Name | Avijit Singha
E-mail | [email-masked]
Phone Number | (91) 8100639568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | System administrator | Working | 32000
Previous Employer 1 | IBM | Practitioner | 2014 | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Forst I will check my system internet connectivity then  I will restart the web browser,if it is not worked then I will try to open another different web browsers .
Next it might be my web browser issue so I will clear the cookies and chched data stored by web .
browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I have to make sure both device Bluetooth is on .
Next I will pair the new Bluetooth speaker ,if ilthe device is not found then check under available devices .

What according to you makes you a good candidate for customer service or technical support job? | As per my understanding first you need to be good active listener,good problem solver ,communication skill should ne good and understand the customer's problem correctly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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