Subject: English Language Test - Preeti Jha
From: Preeti Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 May 2021 03:14:06 -0400

| | Foreign Language Screening Test

Name | Preeti Jha    /  (+91) 9670081584    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Our courier company tried to deliver your order but because of wrong address, they are unable to trace your address. Please update your correct address through our website babyshop.com or call on our helpline.

Regards,
Babyshop.com
Customer Support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. Abdul,

We apologize for inconvenience. We will surely help you best as per our policies. As per your email request, to proceed refund or replacement we need some images of damage product.

Kindly share images on our official email-id.

Regards,
Customer Support team

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