Subject: Tech Support Candidate - Neffi Bathla
From: Neffi Bathla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 May 2021 01:27:19 -0400

| | Tech Support Test

Name | Neffi Bathla
E-mail | [email-masked]
Phone Number | (91) 9990166065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ludhiana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | chakr innovation | operation support engineer | 24th dec 2020 | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Try loading the site on a different device or network if possible you can try your mobile network.
2.Restart your computer.
3.Try loading the site in a different browser.
4.Temporarily disable your antivirus program.
5.Reset your modem and router.
6.Check your computer's date and time settings.
7.Ensure that there are no parental controls enabled.
8.Flush your DNS settings.
9.Find a new DNS to connect to.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with a positive attitude, taking accountability & ownership, understanding Customer issues as a partner, and providing proactive cost-effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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