Subject: Trainer Candidate - Subhrajit Dasgupta
From: Subhrajit Dasgupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 16:35:46 -0400

| | Tech Support Test

Name | Subhrajit Dasgupta
E-mail | [email-masked]
Phone Number | (91) 9999099978
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 100

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ContentraTechnologies Pvt Ltd | VP -Operations | NA | 140000
Previous Employer 1 | Wipro Ltd | Manager - Operations | 27/05/2009 | 70000
Previous Employer 2 | Techbooks | Production Manager | 20/10/2005 | 40000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | In my professional career, I have successfully accomplished my role as a Trainer in various domains which includes Operations, Customer Service and Quality Managenent System in international voice BPO, KPO and ITES as well as Corporate Trainer in Computer Education.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | To me the most difficult situation in training is to practically implement the industry best practices consistently in a real-life high-performance job scenario with strictly monitored performance parameters  ensuring continual improvement both individually as well as a cohesive team.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is meeting customer expectations whereas great customer service is exceeding customer expectations.
What according to you makes you a good candidate for this position? | Leadership qualities, great communication skills, eye for details, analyt8cal skills & customer centricity, great business acumen and domain knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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