Subject: Tech Support Candidate - Amit Amit kumar Tripathi
From: Amit Amit kumar Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 15:05:00 -0400

| | Tech Support Test

Name | Amit Amit kumar Tripathi
E-mail | [email-masked]
Phone Number | (91) 9654308826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Care Health Insurance | IT manager | 30 May-21 | 30k
Previous Employer 1 | Wipro Ltd | Administration | 5-Apr-19 | 24k
Previous Employer 2 | Impact Infotech | EUC support | 27- July-18 | 17.5k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would like to check what error massage displayed on screen after that I'll process to diagnose further step like user internet connection, browser cookies cleanup, some if any site restrictions on user computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting menu on then Bluetooth option and trun on as well as power on Bluetooth speaker and search the particular divice name on mobile phone and do it connect then make pairing with divice.

What according to you makes you a good candidate for customer service or technical support job?

First assist to user on call, listen carefully user requirment/Problem and reply accordingly as per under company guidelines which we have agreed with company and customer.
Most important thing be politely on call.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |