Subject: Arabic Language Test - Mohamed Abbas
From: Mohamed Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 13:24:52 -0400

| | Foreign Language Screening Test

Name | Mohamed Abbas    /  (+91) 9587236354    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting us
We have attempted to deliver your order based on the adress given by you for the oder. Unfortunately the address that you have given is incorrect and we were not able to complete the delivery. Please login kto your profile and update your adress to the one you are currently residing in. Failure to do so will result in an unsuccessful delivery

Best regards
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Greetings from Homebox!

We apologise for the inconvenience caused. Our installation team is adequately trained to meet all professional requirements of any order. However, will will dispatch another team within the next 3-5 working days to review the TV and evaluate the situation. If the damage is indeed caused by our team, we will dispatch a brand new TV cabinet to your location immediately

Thank you for contacting us!

Regards
Support Team
Homebox

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