Subject: Tech Support Candidate - Namita Patyal
From: Namita Patyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 10:29:02 -0400

| | Tech Support Test

Name | Namita Patyal
E-mail | [email-masked]
Phone Number | (91) 7988835205
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | 28june | 2.5lpa
Previous Employer 1 | Collabera | Analyst | 23oct'20 | 2.2lpa
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check the error like which type error it is,  then will check my internet connection, then i will check if clear cache of browser, will try some other also,  then maybe that site is down due to maintenance activity..
We will in sometime again then if issue persists then will reach out to support team

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth in my phn through setting option
What according to you makes you a good candidate for customer service or technical support job? | Who never give up, who do troubleshooting.. Who is willing to do new things
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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