Subject: Tech Support Candidate - Bharat Upadhyay
From: Bharat Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 09:33:03 -0400

| | Tech Support Test

Name | Bharat Upadhyay
E-mail | [email-masked]
Phone Number | (122004) 9811208360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess corp | Senior IT | 30th May 2021 | 30k
Previous Employer 1 | Overseas Oursourcing | IT service desk | 30th Sept 2020 | 24k
Previous Employer 2 | Reservation data maintenance | tech Support | 23 Nov 2018. | 19k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, you have to check your internet connectivity on your PC and then you can check accessibility admin rights to open any website, maybe it would be blocked by your IT admin.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first, turn on  Bluetooth and find the device there and click on that and paired this device.

What according to you makes you a good candidate for customer service or technical support job?

A customer service person should have more patience and ability to provide full information about his service to others with full confidence.
he has to try to give the best knowledge and provide the best quality service.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |