Subject: Trainer Candidate - Nitin Joshi
From: Nitin Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 07:16:40 -0400

| | Tech Support Test

Name | Nitin Joshi
E-mail | [email-masked]
Phone Number | (91) 8010985467
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhajanpura

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | jadon webtech pvt ltd | senior customer executive | 0 | 31800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 0
Please briefly describe your work experience specifically in training? | my work was to handle international clients of indian embassy for 80+ countries overseas....i used handle and solve their queries regarding passport,visa,renewal of passport,pcc etc....
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation i faced was once...the developer of the company was on leave and  i was handling the customer and officials from MEA and they wants update on website of london that day to make changes in appointment system....which was not possible without the developer.....so it become and intense situation to handle the officials from mea...and calm down them...because they were due to pressure from above always remain angry and in hurry....so it was very difficult for me to ask him to wait and calm down....but somehow i manage to get in contact with my developer remotely and till than i also made officials to ok and calmed them down

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer asks for only what he wants...he  will always be to the point..and he will be in a hurry for what he wants
great customer will not be in hurry he would be very calm and understand everything you say and treats you well..and also give you feedback for sure

What according to you makes you a good candidate for this position?

1.My experience with client handling which is not limited to UK or US people or Australian people...its for 80+ countries overseas.
2.My skills for IT is plus for your company incase needed.
3.Performing well under pressure is what i am used to so its definitely will help.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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