Subject: Trainer Candidate - Virendra Kumar
From: Virendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 04:50:50 -0400

| | Tech Support Test

Name | Virendra Kumar
E-mail | [email-masked]
Phone Number | (0091) 8271107770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Samsung | Assistant Manager | 27-01-2021 | 53900
Previous Employer 2 | Oppo | Training Specialist | 06-07-2017 | 31200

If Selected, how much time do you need to join? | 10 Days
Please briefly describe your work experience specifically in training? | A result oriented professional with experience of 5 years in managing Business Development functions encompassing Training, Sales & Marketing and Team Management. A keen strategist with expertise in managing entire Sales/Training operations by ensuring optimal utilisation of resources. Expert in Team Management, Soft Skills, Product and Induction Training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is when we deliver what is expected. In such case customer will be happy with the solution/service/product.
While a Great customer service is when we deliver something more than the expectation. In such case they will feel delighted.

What according to you makes you a good candidate for this position? | I am very good at Communication, Leadership, Facilitation as well as Management skills. Wherever I work, I ensure a positive working environment. I am Self-Motivated and always Inquisitive and eager to increase knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |