Subject: Trainer Candidate - Suresh Chand
From: Suresh Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 04:08:03 -0400

| | Tech Support Test

Name | Suresh Chand
E-mail | [email-masked]
Phone Number | (+91) 7906269054
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Rewari

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rane nsk steering system pvt. Ltd | J. E | Currently working | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 28 days
Please briefly describe your work experience specifically in training? | Diploma with 6 years experience in       (J.E) Maintenance, NPD, Design & applications and P. E (Process engineer)
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

We received a new project from Maruti Suzuki India Ltd. So during development activities handover some trials parts to MSIL. They done trials but found a concern in trial parts as a noise.
We take many countermeasures for this issue. After that we solved this issue.
One more issue received from MSIL as a shaft broken. So that we increase thickness of this shaft and confirm with MSIL and solved this concern also.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GOOD
Your customer is not happy with a product/service and wants to return it or get a refund. You willingly accept the return less any restocking or trouble it causes you.

GREAT
You not only graciously accept the return but let the customer know you will waive all fees associated to ensure that their experience is a good one. You then suggest alternative products/services that might fit them based on their feedback on the initial experience

What according to you makes you a good candidate for this position? | brief statement that aligns with your organization's purpose and strategic direction, provides a framework for quality objectives, and includes a commitment to meet applicable requirements, customer, statutory well as to continualy improve.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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