Subject: English Language Test - RAJDEEP KUMAR
From: RAJDEEP KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:31:45 -0400

| | Foreign Language Screening Test

Name | RAJDEEP KUMAR    /  (+91) 8700800063    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear respected valuable client ( name)

As per you ordered handbag from our site, and as per our conditions the bag still not shipped to you, sorry for the inconvenience to you

but as per my order status the back shipped out from our site but due to some misunderstanding between delivery boy and the logistics team maybe your address  was wrong,
So it's not deliver to you yet
So kindly please write down correct address and send it to us , we will try to send it again definitely.

Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi valuable client (name)

As per received your complaint against our product which is delivered to you
And as per your concern that the product which is delivered to you having some scratches, which you saw after sometime,
And as per your concern that you want to return the product and money also,
As per our policy guideline registered your complaint send it to the concerned department they will enquiry it and revert you you as per our policies so till kindly please wait.

Thanks (name)

| |