Subject: Trainer Candidate - Kaushik Baishya
From: Kaushik Baishya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:24:09 -0400

| | Tech Support Test

Name | Kaushik Baishya
E-mail | [email-masked]
Phone Number | (91) 9678241537
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icici lombard | Unit sales manager | 18/10/20 | 31500
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | Within a week
Please briefly describe your work experience specifically in training? | Working through branch banking, training the RM, sales, customer objection, organising meetings,
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Updating their product knowledge as they have different other product which they need to sale so its not easy for an individual to keep remembering the featuring everytime. So every morning in huddle i brief about my product and keep question answer session for 5 to 10mints so that they get cleared
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service delivers the solution that customer seek for and great customer service always believes finding the solution and engaging the customer in finding that particular solution . The service must not differ the gap between expaction and delivery.
What according to you makes you a good candidate for this position? | My strength and my weakness and my dedication.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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