Subject: Trainer Candidate - Atul Srivastava
From: Atul Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:22:47 -0400

| | Tech Support Test

Name | Atul Srivastava
E-mail | [email-masked]
Phone Number | (+91) 7985269245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Info Edge India | Team Leader - Operations | Working | 34000
Previous Employer 1 | Blue Bird Pest Control Pvt. Ltd. | Executive - Business Development | March 2017 |
Previous Employer 2 | Astik International | Business Develooment Executive | September 2016 |

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in training?

Have successfully headed the  Training for new joiners
Developed training modules and delivered the sane
Identified training requirements and developed solutions
Led and managed teams
Recognized as only employee to be awarded Outstanding for 4 continuous years
Acknowledged as the Youngest TL of the department

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | To understand the team dynamics and that everybody has his own learning curve. To streamline the delivery and ensure everybody is moving towards a common goal. Developing and executing strategies accordingly.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Empathy, connect and the ability to listen to the voice of the customer before providing a solutions makes the difference
What according to you makes you a good candidate for this position? | I have experience in Training, Operations and Customer Service. Have been rated Outstanding for 4 years for excellent results delivered. A consistent over performer and recognized as the Best TL of the department.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |