Subject: Trainer Candidate - Sidhant Khanna
From: Sidhant Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:22:12 -0400

| | Tech Support Test

Name | Sidhant Khanna
E-mail | [email-masked]
Phone Number | (91) 9899042283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NordicDrizit Tech Pvt Ltd | Team Manager | 7 May 21 | 45000
Previous Employer 1 | Urbanclap | BDA | 18 Jul 18 | 35000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Ready to join immediately
Please briefly describe your work experience specifically in training? | Helping and training new agents for the task assigned
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

None..
Was able to handle all customer related concerns.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Quality, Value to the time of client
What according to you makes you a good candidate for this position? | Quick learner, Adaptability
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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