Subject: Trainer Candidate - Jyoti Biswas
From: Jyoti Biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:18:54 -0400

| | Tech Support Test

Name | Jyoti Biswas
E-mail | [email-masked]
Phone Number | (91) 8595830871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur City 2

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flight Reservations | Quality Analyst | 30th june,21 | 27000
Previous Employer 1 | Wyzminndz solution private limited | Quality Analyst | 31st Dec,20 | 20000
Previous Employer 2 | Teleperformance | Sr. Executive | 31st March,19 | 25000

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Give traning related product like credit card or insurance.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Learning Ability for the candidates.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

For good: Customer satisfied for the same time
For Great: Customer satisfied for the life time n when he/she use that product or services he/she will remember that person who gave that product/Services.  He/she will become loyal customer for that product/Services.

What according to you makes you a good candidate for this position?

Who have good communication skill and confidence in his/her position.
Confidence related his/her product/ Services so that he/she can explain it very well.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |