Subject: Tech Support Candidate - Rajesh Sharma
From: Rajesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 02:18:30 -0400

| | Tech Support Test

Name | Rajesh Sharma
E-mail | [email-masked]
Phone Number | (+91) 9671415422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GIIV Services | Desktop support engineer | 2021 | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly trying to connect with internet.
Checking the internet cable is working properly or not.
Then again retry.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth then scan or search the currently available open Bluetooth in range then select the speaker with their specific name. After that pairing both the devices.
What according to you makes you a good candidate for customer service or technical support job? | Behavior & problem solving skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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