Subject: Tech Support Candidate - Shubham chauhan
From: Shubham chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 15:17:41 -0400

| | Tech Support Test

Name | Shubham chauhan
E-mail | [email-masked]
Phone Number | (91) 9599731001
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
MS Intune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | System Administrator | | 35
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check trying the website on another browser.
Try pinging the website.
Reset Network settings.
Adding the website in compatible mode.
(All of the steps depends in the error message appearing)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker
Turn on the bluetooth on mobile phone and search the device.

What according to you makes you a good candidate for customer service or technical support job?

My ability to handle the customer politely.
Listen to them and work accordingly to their requirement.
Always keeping the customer informed about the situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |