Subject: Tech Support Candidate - Anshul Kumar
From: Anshul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 13:15:59 -0400

| | Tech Support Test

Name | Anshul Kumar
E-mail | [email-masked]
Phone Number | (91) 8394820531
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Remote Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shro Systems | System Admin | | 20000
Previous Employer 1 | CMS IT Services | Senior Customer Support Engineer | 31 March 2021 | 18000
Previous Employer 2 | Webtech Solutions and Services | Computer Hardware Engineer | 20 Jan 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart my device,many basic problems can be solved simply by restarting the device.
2.Make sure the Internet Connection Works.
3.Check if the website is down for everybody or just me.
4.Cleanup internet cache files and advised to restart system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the bluetooth option.
Turn on the bluetooth.
A list of available devices will appear.
Then select the device and click on connect option,you are connected.

What according to you makes you a good candidate for customer service or technical support job? | Technical Support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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