Subject: Tech Support Candidate - Happy kumar
From: Happy kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 07:38:09 -0400

| | Tech Support Test

Name | Happy kumar
E-mail | [email-masked]
Phone Number | (+91) 7845287511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I am in home town
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hexaware technologies | officer | 30 days | 24000
Previous Employer 1 | Webtreesm IT solution | System adin | | 16000
Previous Employer 2 | Sutherland PVT | Tech support | | 12000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* first i will check internet is connected with computer. then also having error.
* go to in proxy setting and fix the proxy. then also having error.
*will check ping and tracert. if we will found the the website is not getting ping then we will allow from firewall.
After that website will be accessible.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open your Speake Bluetooth and open the phone the Bluetooth and pair the speaker Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

Approachable personality
Understanding of the role
Passion for customer service

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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