Subject: Tech Support Candidate - Soumya Sarkar
From: Soumya Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 07:33:50 -0400

| | Tech Support Test

Name | Soumya Sarkar
E-mail | [email-masked]
Phone Number | (91) 9614478482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vibtree Technologies | CTO | N/A | 54000
Previous Employer 1 | Blakknight financial services | Enterprise support technician | 11/11/2020 | 50000
Previous Employer 2 | Capgemini | Associate consultant | 10/01/2020 | 36000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Will check the Internet first, whether it's working or not.
2.Will try in a different browser or on mobile (if available) to check if the site is down or not.
3.Will try to clear cache, cookies and if require will reset the browser if found the browser-related issue.
4.Will try to use different sources of the internet like a mobile hotspot.
5.Enable - disable network option, reset LAN cable or turn on off the wi-fi adapter.
6.Open network prompt, run as administrator, and then will try following commands

Type netsh winsock reset and select Enter.

Type netsh int ip reset and select Enter.

Type ipconfig /release and select Enter.

Type ipconfig /renew and select Enter.

Type ipconfig /flushdns and select Enter.

7. We can also try to reinstall the network driver
8. Sometimes OS restart also works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down the screen of the mobile and turn on the Bluetooth.
2. Press and hold the Bluetooth icon to get a list of the available devices nearby.
3.Make sure the Bluetooth speaker is also turned on.
4.If it's already paired, then will show under paired devices, we just need to touch the device name on the mobile screen to connect.
5.If not paired, the speaker will show under the available devices option, or we can manually scan to find it out. Once we see the device, need to click on the name

What according to you makes you a good candidate for customer service or technical support job?

1. I am having almost 10 years of customer handling experience.
2. I have handled both Indian and Internation customers from different countries.
3. I am a very good listner.
4.Worked alone and handled team as well.
5. I can work under pressure.
6. I am a quick thinker.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |