Subject: Tech Support Candidate - sanjay roy
From: sanjay roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 07:16:55 -0400

| | Tech Support Test

Name | sanjay roy
E-mail | [email-masked]
Phone Number | (033) 7003093817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Travel food services kolkata pvt ltd | Executive It | 2nd october 2019 | 33400
Previous Employer 1 | Ample realcon ltd | Senior it | 30th december 2013 | 25700
Previous Employer 2 | Maven India Pvt. Ltd | Sr. Tech Support Executive | Maven India Pvt. Ltd | 21600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open your browser. In the address bar at the top, type in the website , then push Enter or Return.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet check the internet connection.
check the antivirus log file if any virus is there.If found clean it . restart the system.
check the packet upload and download.if any error found inform the isp.
Check the packet loss percent. if found contact ISP.
telnet the you want to vist.check the packet move terminal. check where it stuck. resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on the Bluetooth in mobile and enable visibility .turn on the Bluetooth speaker and set it to Bluetooth mode. from mobile blue tooth option search the speaker Bluetooth name and try to connect. If any problem occurs check the version of both the Bluetooth and their compatibility. If required download third-party software to resolve the problem

What according to you makes you a good candidate for customer service or technical support job?

According to me a good candidate must have the following abilities:
1. Active listening capacity.
2. Focus on the fact
3. divide and conquer the problem.
4. Should be always Sympathize.
5. Should use tool and resources to solve the problem,
6. After solving the problem must take feedback and time to time follow-up.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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