Subject: Tech Support Candidate - Sourabh Singh
From: Sourabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 07:04:16 -0400

| | Tech Support Test

Name | Sourabh Singh
E-mail | [email-masked]
Phone Number | (+91) 8272842635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chawala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Prompt personnel limited | NOC Engineer | 01/08/2019 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection first, if it is not connected, I will connect it and try it again.
I will check the URL of the site if it typed correctly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Open the mobile Bluetooth settings and switch on the speaker.
2 I will then pair the speaker with my mobile phone.
3 Finally, i will be able to connect it with my phone.

What according to you makes you a good candidate for customer service or technical support job?

I believe that I do have that skill set and knowledge using which I can solve the queries of the clients and customers.
Besides that , I love to interact with the clients

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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