Subject: Trainer Candidate - Gaurav Jaggi
From: Gaurav Jaggi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 06:00:19 -0400

| | Tech Support Test

Name | Gaurav Jaggi
E-mail | [email-masked]
Phone Number | (91) 8006661166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Team lead Trainer | 30 may 2021 | 44314
Previous Employer 1 | Zecore solutions | Sr Trainer | 28 march 2020 | 42333
Previous Employer 2 | Foodpanda | Trainer | 23 aug 2019 | 31000

If Selected, how much time do you need to join? | 10 days

Please briefly describe your work experience specifically in training?

Handle NH and train experience ppl
Content development
PKT MKT
BQM

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is the service where we handle the cx and solve the problems

Great customer service is when we solve the problems and own them with a future support

What according to you makes you a good candidate for this position? | Well knowledge about skills and have good experience in training
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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