Subject: Trainer Candidate - Vineet Vishesh
From: Vineet Vishesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 05:46:49 -0400

| | Tech Support Test

Name | Vineet Vishesh
E-mail | [email-masked]
Phone Number | (80) 7004116578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | OYO Rooms | Corporate hospitality trainer | Jan 20 | 45,000
Previous Employer 2 | Le Meridien | Sr. Duty Manager | May 18 | 35,000

If Selected, how much time do you need to join? | immediate

Please briefly describe your work experience specifically in training?

Responsible for training on ground staff, ensuring low Unhappy Score, high delight %, amassed customer hospitality, resulting in increased
recurring business for the city
 Handled bottom 25 properties of Bangalore basis low UH score, managed to turn around 19/25 (75%) property into high customer delight
properties which led to increased flow of business every quarter
 Trained 30 auditors to control revenue fraud in Bangalore city, worked directly in sync with PMO office, awarded Ranbhoomi Main Badlav
award for the same
 Managed OSI – OYO Skill Institute, where we train staff basis their performance and feedback from their GMs, Induction of new employees
and aligning them as per OYO standards was a key function here

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is what you do as per the company norms and finishing your task, Great service is what you do within the company policy and create a WOW  moments by going extra mile
What according to you makes you a good candidate for this position? | Good knowledge on customer skills, situation handling, Good years of experience in customer handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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