Subject: Tech Support Candidate - Shirasty Sharma
From: Shirasty Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 04:58:52 -0400

| | Tech Support Test

Name | Shirasty Sharma
E-mail | [email-masked]
Phone Number | (91) 7011760056
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Office365 administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata consultancy y | System Engineer | | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will clear browsers cache or open website as https://www.ndtv.com
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We will open phone's bluetooth and try to pair with the available bluetooth of speaker ,once paired it is ready to use.
What according to you makes you a good candidate for customer service or technical support job? | I have knowledge of L2 admin microsoft admin and I am Excel at providing technical support services as an office365 admin and its tools.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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