Subject: English Language Test - Shashank Gurumukhi
From: Shashank Gurumukhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 04:50:48 -0400

| | Foreign Language Screening Test

Name | Shashank Gurumukhi    /  (+91) 8800249127    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Afternoon Sir,

Thanks for getting in touch.

We have reviewed your order details and would like to update you that the delivery address you have entered was wrong due which your package has returned back to us by the delivery partner.

So kindly share you correct address so that we can redeliver your package without any further delay.

We appreciate your patience and understanding

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Afternoon Sir,

Thanks for getting in touch.

We have reviewed your order details and as you have mentioned that there were scratches or damaged on the product.

Can you please  share so that we can look into it and try to resolve you concern without any further delay.

We appreciate your patience and understanding

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