Subject: Trainer Candidate - harvinder singh
From: harvinder singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 04:30:24 -0400

| | Tech Support Test

Name | harvinder singh
E-mail | [email-masked]
Phone Number | (+91) 7838003686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | west delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tech mahindra | sr. business annalyst | na | 35000
Previous Employer 1 | q conneqt business solutions | team leader | 20 dec 2018 | 27000
Previous Employer 2 | aegis pvt ltd | team lead | feb 2018 | 21000

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | i got promoted as sr business annalyst recently..prior to that i was handling a team of 34 people..need to coach them on product..
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | handling a new team is little difficult instead of new team.so i was the one who took this responsibility n handled nestimg agents when were in ramp up phase.the most difficut situation i faced when we were in a biggest ramp up..n i was given 74 people to handle..which i took as a normal task

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

if a customer appreciate your agent on call or by writing that is a great customer service.
if you resolve cust query in one bt u were not able to make a good rapport then it could be good service.

What according to you makes you a good candidate for this position?

since i m handling a team from long time and i have a good leadership skills..i know how to handle a team.
i m very punctual..i m a quick learner. good in excel and very good in mathematics.
i know the basics of an agent as i worked as a agent for more than 2 years.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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