Subject: Trainer Candidate - Manpreet Kaur
From: Manpreet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 04:28:14 -0400

| | Tech Support Test

Name | Manpreet Kaur
E-mail | [email-masked]
Phone Number | (0) 8447029517
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NatWest group | Analyst | | 25484
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months

Please briefly describe your work experience specifically in training?

I have created several training materials and delivered training sessions as well, for new employees as well as for the current employees.
I have also conducted share and learn sessions for team collaboration and engagement wherein they got to know a lot about the topics which should be known to employees in the banking sector.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

There was an instance when We started working from home and people were not ready to switch on the cameras which hindered the delivery of the content.

To come back this we made measures and also designed several with to make people more integrated and interactive in the discussion.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is when the customer is happy, however when a customer gets great service that customer leaves positive feedback that's when you know your job was great.
What according to you makes you a good candidate for this position? | I will create value for the company by aligning with the vision which the company is trying to achieve. My contribution and my focus will be on escalating the service reputation of the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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