Subject: Trainer Candidate - Deepali Jaiswal
From: Deepali Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 04:09:42 -0400

| | Tech Support Test

Name | Deepali Jaiswal
E-mail | [email-masked]
Phone Number | (91) 8551007718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | Freelancer | 4500 / day |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have a total experience of 14 years into training. The experience is divided by training into Soft Skills, Behavioral Skills, Communication and Spoken English, Voice and Accent, NHT, Inductions, Campus Recruitment Trainings, etc.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It's when a candidate becomes non cooperative may be because of a judgement or experience. It becomes slightly difficult to deal with and bring out the required outcome from such candidates but definitely not impossible.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good is when the customer stays with us, great is when the customer spreads a good word of mouth and brings references of customers.
2. Good is just average experience while great customer service leaves the customer delighted.
3. Good is meeting only the requirements of the customer while great is walking an extra mile and maintaining a good rapport with the customer.

What according to you makes you a good candidate for this position?

1. Willingness to put my forte to a good use
2. Drive for bringing the best from the candidate
3. Patient and energetic
4. Dedication towards the work assigned

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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