Subject: Tech Support Candidate - Parul Dhama
From: Parul Dhama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 03:59:42 -0400

| | Tech Support Test

Name | Parul Dhama
E-mail | [email-masked]
Phone Number | (+91) 9990295305
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior Executive customer service | Still working | 30k
Previous Employer 1 | cyfuture | Customer care executive | 15-may 2019 | 15k
Previous Employer 2 | Turban tech pvt ltd | BDE | 30-aug-2018 | 7k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will clear cache/cookies and clear history. Or we will try on other Browser. Will check the internet connection too.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
List of available devices will appear
Press the button on speaker that makes it discoverable
Select your speaker (device name) and we will ve connected.

What according to you makes you a good candidate for customer service or technical support job? | I have ability to adapt new things. I know how to deal with Customers. I have patience and good attitude towards work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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