Subject: Trainer Candidate - Inderpreet Kaur
From: Inderpreet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 03:49:23 -0400

| | Tech Support Test

Name | Inderpreet Kaur
E-mail | [email-masked]
Phone Number | (98109) 15391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Skootr Global Private Limited | Manager HR - learning & Development | still working | 36500
Previous Employer 1 | Indovision | Training Manager | 20th Sept 2018 | 27000
Previous Employer 2 | Mind shaper technologies | Trainer | 30th August 2017 | 25000

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.
• Develop individualized and group training programs that address specific business needs.
• Develop training manuals that target tangible results.
• Implement effective and purposeful training methods.
• Effectively manage the training budget.
• Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
• Assess employees’ skills, performance, and productivity to identify areas of improvement.
• Drive brand values and philosophy through all training and development activities.
• Effectively communicate with team members, trainers, and management.
• Create a curriculum to facilitate strategic training based on the organization’s goals.
• Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
• Manage the technologies and technical personnel required to develop, manage, and deliver training.
• Keep abreast of training trends, developments, models, and best practices.
• Conduct employee surveys and interviews.
• Consult with other trainers, managers, and leadership.
• Track and compile collected data and conceptualize training materials based on data and research. Communication training needs and online resources.
• Soft skills and Behavioral Training delivered to the Department – All employees.
• Hospitality Training delivered – Facility/security/housekeeping/Food and beverage/front office team.
• Organizing training on implementation of software/ERP like Salesforce, SAP, Greythr, IN4suite.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Mind shaper technology - the auditorium was filled with 150 teachers. i had to provide the smart board training to them.
difficult was most of the teachers were old age or gonna retire in next year so they were least interested to understand the software for teaching and found Content Management system difficult.
so i have asked them to come on the stage one on one. and made them understand only few things
for example - 2-3 things from 10 things.
they actually got interested while trying that and said to me that we will try to learn because our kids are also very much fa-miler with tech.

there are so much i have faced. this was the example i remember.

Thanks!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is just training you provide.

Great customer service training which they should understand.

What according to you makes you a good candidate for this position?

i understand in and out of training.
and i know how to find good in bad situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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