Subject: English Language Test - Kirankumar C K R
From: Kirankumar C K R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 03:39:06 -0400

| | Foreign Language Screening Test

Name | Kirankumar C K R    /  (0091) 6389187000    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

I hope you are doing great.

Having checked our records, we could able to see that our courier partner tried to deliver at your address and found that the address which you had given to us was wrong.

Kindly reply us your address, in order to enable us to deliver your package at the earliest.

Kind regards,
Kiran Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I understand your concern and sincerely apologize the inconvenience caused to you.

I request you to kindly share the pictures of the cabinet in order to investigate further.

Please send us the requested photos in order to assist you further.

Thanks,
Kiran Kumar

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