Subject: Tech Support Candidate - Shubham Maheshwari
From: Shubham Maheshwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 03:44:05 -0400

| | Tech Support Test

Name | Shubham Maheshwari
E-mail | [email-masked]
Phone Number | (91) 7417344349
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sprint Telecom | Sr. Executive | NA | 34000
Previous Employer 1 | Samsung India Elec. | Jr. Engineer tech. Support | Completed | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check my Internet connection and than clear cookies and caches. It might be an issue with connectivity. Than issue should be resolved. If not than I'll be trying to restart tye system and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I'll turn on mobile's bluetooth option.
2. I'll turn on speaker's bluetooth.
3. I'll search the speaker's name in mobile bluetooth list and click on it.
4. There will be connect or pair option on the mobile screen.
5. It'll be connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | I have more than 5 years experience in customer support and technical support. I love to resolve the customer's issue in timely manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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