Subject: Tech Support Candidate - Pratul Mishra
From: Pratul Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 03:32:13 -0400

| | Tech Support Test

Name | Pratul Mishra
E-mail | [email-masked]
Phone Number | (91) 9971344720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida west
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kmi infosoft Pvt Ltd | Sr. Analyst | 1st May 2021 | 27000
Previous Employer 1 | HCL technologies Ltd | Analyst | 1st Oct 2016 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will click on the 'Menu' button to open the menu panel then click History and select Clear recent History.
In the time range to clear. Drop down and select everything.
Below the dropdown menu, select both Cookies and Cache then click on OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly Swipe down from the top of the screen then touch and hold Bluetooth.
Tap on pair new device. If we don't find pair new device we should check under "Available Devices" or tap more Refresh.
Tap the name of the Bluetooth device we want to pair with our device.
Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

According to me the positive attitude towards customer and willingness to help someone by providing the correct resolution or information make us a good candidate for customer service.
We should maintaining professional relationship with the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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